1. Scope of This Policy

This Privacy Policy outlines how SLS (PVT) LTD collects, processes, stores, and protects personal and business information gathered through our official corporate website (sls-bd.org), digital Request for Quotation (RFQ) forms, direct email correspondence, and related export communication channels.

As an export-oriented B2B manufacturer of recycled PET flakes, our digital platform is intended exclusively for commercial enterprises, industrial buyers, procurement specialists, and trade partners. We do not knowingly solicit or collect personal information from individuals under 18 years of age.

2. Information We Collect

We collect information necessary to facilitate international trade, process commercial inquiries, and optimize user experience:

• Commercial Inquiry & RFQ Data: When you submit a Request for Quotation or Contact form, we collect your name, job title, corporate email address, direct telephone/WhatsApp contact, company name, registered country, target port of discharge, monthly volume requirements, product grade preferences, and any technical specification files you upload.
• Technical & Browsing Diagnostics: Standard web analytics information collected automatically when visiting our portal, including IP addresses, approximate geographical location, browser type, operating system, referring URL, time spent per page, and navigation paths.
• Direct Trade Communications: Information contained within emails, shipping documentation exchanges, purchase orders, and technical compliance discussions exchanged with our commercial desk.

3. How We Use Your Information

SLS (PVT) LTD processes collected information strictly for legitimate commercial and operational purposes, including:

• Evaluating commercial inquiries and preparing official Proforma Invoices, Technical Data Sheets (TDS), and FOB/CFR/CIF export quotations.
• Arranging dispatch of courier laboratory test samples for melt-flow analysis and industrial trials.
• Coordinating ocean freight logistics, container bookings, and export customs clearance documentation via Chattogram (Chittagong) Port.
• Verifying compliance with international trade laws, customs requirements, and corporate due diligence standards.
• Maintaining website uptime, performance optimization, and cybersecurity monitoring.

4. Commercial RFQ Confidentiality & Non-Disclosure

We treat all technical data sheets, proprietary formulation requirements, and volume requests submitted via our RFQ system as confidential business information.

We do not sell, rent, monetize, or lease your corporate contact details or commercial requirements to third-party marketing databases or data aggregators. Information submitted to SLS (PVT) LTD is accessed solely by authorized export sales personnel, technical plant directors, and executive management for trade fulfillment.

5. Information Sharing with Authorized Service Partners

To fulfill cross-border export shipments and maintain digital infrastructure, we may share relevant data with trusted third-party service providers under strict confidentiality obligations:

• International Shipping Lines & Freight Forwarders: For container booking, Bill of Lading (B/L) generation, and vessel dispatch out of Chattogram Port.
• International Courier Services: (e.g., DHL, FedEx) Exclusively for delivering physical PET flake sample parcels to prospective manufacturing clients.
• Accredited Testing Laboratories: (e.g., SGS, Bureau Veritas) When third-party pre-shipment quality verification or chemical testing is contractually required.
• Hosting & Security Providers: Trusted web hosting, firewall, and mail delivery services maintaining the stability of sls-bd.org.

6. Cookies & Tracking Technologies

Our website uses standard HTTP cookies and session identifiers to enhance site performance and analyze aggregate visitor traffic.

• Strictly Necessary Cookies: Required for fundamental site navigation, secure form submission, and CSRF token verification.
• Analytical Cookies: Aggregated, non-personally identifiable traffic metrics (such as pages viewed, bounce rate, and country of origin) that help us improve site structure and content accessibility.

You can configure your web browser to decline or delete cookies at any time. However, disabling essential cookies may impact certain form submission functionalities.

7. Data Security & Retention

We implement industry-standard administrative, physical, and technical safeguards to prevent unauthorized access, disclosure, or alteration of your business records. All data transmitted through our web forms is encrypted in transit via Transport Layer Security (TLS/SSL).

Commercial records and correspondence are retained for as long as necessary to maintain ongoing business relationships, fulfill contract obligations, comply with Bangladeshi customs and tax regulations, and resolve potential trade disputes.

8. Your Rights Regarding Your Information

Depending on your jurisdiction (including the European Union General Data Protection Regulation / GDPR or other regional data frameworks), you hold specific rights concerning your business contact data, including:

• The right to request confirmation of the personal data we hold regarding your corporate profile.
• The right to correct inaccurate or outdated business contact details.
• The right to request the erasure of your contact information from our direct commercial communication lists, subject to ongoing legal or contractual export retention mandates.